Know When to Ask for Help - Don't be Stupid Tuesday #2
I really wanted to give you something good today. Some blow-your-mind-from-left-field piece of prose that knocked you straight out of your socks into next week.
But, alas, it's Tuesday night and I haven't managed to give you a thing. I apologize for that. Apparently last week's challenge wasn't enough, and so this week I had the pleasure of playing IT & super-site-saver since early Sunday morning. No, I'm not complaining. It's all in a day's work as a senior developing small firm project managing dev-seo-marketing-web-wizard. And I do love what I do.
I am also still human.
So after three days of restless fighting with some damn-nasty-catastrophic failure; in between swearing, finger-crossing, fighting with backups, sifting through raw data, and digging into the magic top hat on my desk... Three days later this Swiss Army dev has been reduced to a mere pile of blinking, drooling, barely keystroking, mush.
This time last week, after I had wasted almost six hours of my life diligently enriched my skillset cramming my brain with code I may never need again - I at least had the motivation afterward to put my conclusions and story morals into words. I formed (at least what I think was) a semi-coherent piece for you from that camel-back-breaking straw of an experience. But, no. No, that is not the case right now.
Right now, today, in my post traumatic stupor, I am pulling some glowing morals and wisdom from the embers - but nothing is quite lucid.
I'm pretty sure I want to tell you about how it's ok to ask for help. Not just in the obvious "hey I can't lift this piano myself" sense, either. But the kind of help where you offer your clients everything without having to do it all yourself. That's the most important help you can get when you know how to get it right.Now I don't mean hiring cheap, faceless, unaccountable labor from who-knows-where. Well, do what you will, but that's not what we're talking about here. I mean building strong, symbiotic relationships and making the right choices that allow you to profit while strengthening your pool of resources and offering your clients the full service they're asking for. I *also* mean knowing where that balance is and further knowing what "full service" means for you. I mean using all that's available in today's almost over-connected world to your best advantage.I mean running lean like a small firm should, but being mean like a big firm can. Not bad mean. Tough mean. Flexible. Capable. Indisposable mean. It is fortunate that over the past year I have worked to establish policies and procedures with this team while continuing to move forward with new builds and projects. To show where it's ok to get that sort of "help" and still build our business internally. I work every day to help us achieve that balance, and the end result was an issue whose damage was minimized to a fraction of the catastrophe it *could have* been. Yes, there were a few heart stopping moments. Yes, it is unfortunate that similar practices weren't there in the first place. But, it's something we'll recover and move forward from. And, it is what it is. And what it is is something I've seen before many, many times. And that's fine because it's also something that can be fixed. (!!WARNING SELFISH ASIDE!! It's also fine for me because helping teams become lean, strong, indisposable mean is one of the things I do best.) As my brain finally begins to reboot here, I'm finding inspiration to talk more about those things you can do to be mean like that. I'd like to follow up with more details, insights, and recommendations: I just don't have it in me to do it now. So let me leave you with this: Success, especially these days, isn't determined by size nor is it fostered by greed. Sure it goes against a lot of stodgy old conventional wisdom, but it is possible be everything to your clients without having to do it all yourself. It's not just acceptable to ask for help - it is in the greatest interest of your sanity, your strength, and your livelihood to embrace that notion. To reach out in pursuit of perfecting that balance. As I hope you will see, the benefits are endless.